This is one great article for people who are in
business of any kind.
Andreas
The Ten Dumbest Things Salespeople Do
by Bill Brooks
Article from Broker Agent News Magazine
The truth is, knowing what NOT to do in sales
is just as powerful as knowing what TO do. Make
sense? So I've assembled a list of ten of the dumbest
things that we've seen salespeople do - things that are
virtually guaranteed to totally and completely
de-rail your selling career.
1. They don't become students of their craft.
They begin strong selling careers, and they really
get into it - but then they go to sleep at the switch
and forget to do things like read industry publications
or new books by sales masters. They don't go to sales seminars. They don't listen to
audios or view videos on sales-related topics. In short,
they don't constantly re-invigorate themselves. Did you know that the golfer Tiger Woods spends a
million dollars a year on his Swing Coach? A million
dollars working on his swing, every year! He is always
looking to get better - and look where he is! I am amazed by salespeople who don't spend more than
five or ten dollars a year on their own professional
growth. We're in a profession that's changing by leaps
and bounds, and we're into the twenty-first century. If
you're still selling the way you sold in the last
century - you're in trouble! 2. They don't "narrowcast" their offering. Now, what do I mean by that? I mean that they don't
become specialists at a segment, or a particular type of
market, or at delivering a specific type of product.
They stay generalists. Think about it. People get paid more to be medical
specialists than they do to be medical generalists. The
specialist has "narrowcaster" his or her offering. The most successful salespeople master the art of
narrowcasting their offerings. They become well known
specialists in selling one thing, and people come to
them for that one thing, every time they need it.
3. They fail to position themselves correctly.
The way people position themselves determines how
they're seen by their prospects and customers. In short,
people pay attention to people whom they perceive as
having something important to say to them. The best way to sell is not position yourself as a
salesperson, but to position yourself as an expert. One
of the best ways we've seen to position yourself is to
host an information session or how-to clinic on a topic
related to what you sell. For example, a realtor might
offer a seminar on "How to Get Financed for the Home You
Want." Or an industrial equipment distributor might host
a workshop on how to install a particular piece of new
equipment. See? The goal of these sessions isn't to sell
something, per se. Instead, it's to show people that you
know a lot about everything to do with your business,
and you're willing to share your knowledge. (Other great
ways to do this are through trade journals or articles,
or speeches or seminars, or advocacy within an
association or organization.) 4. They fail to prospect. This is huge. The biggest cause of failure in sales
is having an inadequate supply of qualified prospects.
How do you get prospects? Like I said above - host
informative sessions for prospective clients. Or send
mailings to targeted lists. Or speak at association
meetings. Or host user's groups. Or offer a webinar. You always should have multiple methods of
prospecting, because you want to be sure you've got a
variety of types of prospects constantly filling your
pipeline. And I have to say, take advantage of all the
latest digital technologies that really can make it
seamless and simple to deploy an effective prospecting
strategies into the marketplace. 5. They get in front of the wrong people. There's an old statement that goes like this: "You
can't get rich selling to the wrong people." You had
better be in front of people who:
Can make a decision.
Have a need.
Have a perceived problem, or a "pain."
Are willing to listen to you. It can be easy to confuse activity with results
because you are worried most about reports and numbers
you give to your sales manager. You want to be able to
go back and say, "Well, I was in front of these (number)
of people." But, my question to you is, "Are they the
right people?" Your own self-image, your sense of self-worth, and
how well you've positioned yourself - they're all going
to affect whether you're in front of the right people.
And the problem is, if you enter at the wrong level,
it's very hard to work yourself up! You may alienate the
people you first interfaced with, and the people who are
at the top won't see you as having something valuable to
say, because you didn't get to them in the first
place. 6. They listen to their peers. Listening to your peers often means you get too much
negative input. You hear things like, "This isn't the
way you sell. Don't listen to these guys, don't follow
their process. Don't use this...it's too theoretical.
You can't make more than 'X' amount of dollars in this
business. This company is really bad, they're always out
to get us. We've got an inferior product. Our delivery
is bad. Our prices are out of line. The commission
structure on prices is unfair. The future's bleak, the
economy is bad. My boss is a jerk." It goes on and on and on. You've got to understand
something: 80% of your peers are only delivering 20% of
the results. And you know what? They've got nothing
better to do than hope YOU'RE not successful, either. So do you really want
to listen to 80% of salespeople? Get it? Instead, listen to positive, upbeat stuff that really
does make you feel good and think clearly. Whether it's
music, or motivational content, or something else that's
upbeat, or uplifting: Listen to it...and remember, most
of your peers are not doing well in sales! 7. They don't understand the economics of their
product or service. Here's what I mean: Would you sell something for a
buck and a half that cost you a buck? No you wouldn't...
But unfortunately, lots of salespeople don't understand "value costing," and that's EXACTLY what they end up doing! They don't truly understand what it costs to deploy
their solutions in the field. They don't understand what
telephone costs are, what manufacturing costs are, what
advertising, marketing, promotion, and all other costs
are - so they end up giving the product or service
away. And here's a review of Economics 101 - if you're
losing money on every deal, you can't EVER make it up in
volume! But what so many salespeople think is "Look, it
comes out of the company's side - it doesn't come out of
my side." To them, the company's got a boundless supply
of money and resources. But the truth is, the company's
money comes out of selling product at a profit.
Period. What salespeople are for is to sell, and to sell at a
profit. If you don't understand the economies of your
product and your company - how can you ever sell it for
the right price? 8. They mentally spend their Income - before they
earn it. If your pay plan is somehow designed to reward you
for production or performance - not just a base salary
for being around - listen to me! The sale is not made
until you have received your commission check and it's
gone into the bank, and it's cleared - only then is
the sale consummated. Why not? Think about all the things that can happen.
You can have delivery problems, you can have delays. You
can have cancellations, you can get knocked out of the
box. Just because you receive a Purchase Order, doesn't
mean anybody has to exercise it! 9. They fail to ask the right questions. In fact, not only would I say that they failed to ask
the right questions - but maybe they failed to ask
questions at all. Or worse, they did ask
questions, but didn't listen to the answers. So there
are lots of important things to think about:
Are they the right questions?
Do you listen to the answer?
Do you ask questions in the right way?
Do you right them down?
Do you ask them the right sequence?
Can you extrapolate one question to the next?
Are you really listening to what they say?
Are you anticipating more about what you're going to
say next? 10. They are either digitally compulsive or digitally
impaired. In other words, they are so compulsive about digital
technology, that they spend all of their time on the
Internet, or in Sales Force Automation products, or on
their Blackberry phones, or whatever. Or, they're so
impaired that they're absolutely frozen about
utilizing it. But as simple as it sounds, as basic and fundamental
as it sounds - the truth is, the most successful person
is going to be the one who's going to be in the middle.
Bottom line: You should not be sitting in front of your
computer screen all day long. You need to be eyeball to
eyeball with prospects and customers. Computers are tools. When somebody is out building a
house, they don't use a hammer for everything.
They use a hammer for specific things that they've got
to do. This is your hammer. When you've got a tool like
a contact management software program - it's a hammer.
Pull it out, use it when you need it, and then put it
back in your belt. Go on and do what you do...don't live
in front of this thing. But, also, don't go out and try
to build a house without a hammer in your tool belt. Use
it, when it's appropriate. This is the best that I can give you of the ten
reasons why we've seen salespeople fail. So what does
that mean? It's pretty simple: Don't do these things!
You'll keep your selling career on the right
path. |